SIP Remote Extension is enabled. 0. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. exe file. To start I am really not worried about VoIP traffic monitoring. Now you can search for endpoints and then view the QoS data in a report format. 99 per user per month (annual contract) for one to 99 users. Stop Time: Stop time of the call. To add another level of security to our Avaya VoIP Environment the system Kernel comes with a User Space where the Avaya Applications is located and a Kernel Space where the Hardware and other system applications run. VoIP Spear. 12-11-2012 11:01 PM. IR | 21,471 followers on LinkedIn. 255. Launch the IP Office Manager application. Avaya Voice Monitoring Manager. Includes video meetings with up to 200 participants. Confirmed that that information is correct. Configure your IP SLA operation using a step-by-step wizard when troubleshooting WAN performance between sites. 0 reviews. To exercise the full benefits of monitoring an Avaya ™ Call Manager, the device must be configured to emit CDRs and quality data. Attempting to login with the extension number and password for the extension. I just want to get the MIB files right and get snmp working from all the Avaya applications. Vulnerabilities exist can exist on virtually anything with an IP address. 3. It also lets you monitor, among other things, your bandwidth , LAN , servers, and CPU. With only minimal configuration required on target server,. ServicePilot makes it easy to monitor Avaya Session Manager Call Statistics with no configuration required on the target device. 3. (50 pages) Cell Phone Avaya one-X Mobile User Manual. 9. This means that a single server can control and monitor any number of telephone devices. When comparing VoIP monitoring software, consider the following factors: QoS metrics: VoIP monitoring software usually includes QoS metrics to measure call quality. , any avaya affiliate, or an avaya channel partner (as applicable) under a commercial agreement with avaya or an avaya channel partner. SIP Trunks enabled. Reduce no shows and leakage. Learn More Network Mapping. More than 500,000 users rely on Paessler PRTG every day. System Status Application provides a more easily interpreted view of the system status and. Our Workflow Migration service gives you an easy, seamless path to the cloud. I am installing it on a VMWare server. Select a vendor and a call manager device, and click Next. The Aura communication infrastructure requires the deployment of many interdependent elements. Cisco seems to be moving away from VoIP. Products & Solutions. Verint. IR | 21. On the initiating extension (1152 in this example) select the newly programmed Call Listen button. 6 Monitor the Avaya Aura® Experience Portal; 16. 440 seguidores en LinkedIn. Ip digital deskphones (90 pages) Telephone Avaya IP OFFICE 2420 User Manual. 0 User Manual. Add to Library. The tools aren't cheap; a basic eHealth system starts at $6,000, and a. Computer Telephony Integration (CTI) is a fancy acronym that simply means the Avaya IP 500 phone system can talk to, and interact with, external computer applications. IP Address: Set to 0. Scanning Avaya VOIP VLANS. Product Forums. Click on the File menu in the upper left corner of the screen and click Open Configuration. I've looked through the available documentation and everything is way out of date. What is VoIP monitoring? Cisco and Avaya call manager devices are scalable call processing solutions for managing IP-based telecommunications networks. We have three extension numbers for the remote users - 2246 (1616i handset), 2247 (9620 handset) and 2248 (9620 handset). PRTG Network Monitor Trial Period: 30 days. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. This article demonstrates with an example how to implement VPN failover and fallback by using the Border Gateway Protocol (BGP) in the event of failure of a primary internet service provider (ISP). SNMP clients are built into devices such as network routers, server PC's, etc. Includes a robust set of tools for administration (Manager), call tracking (SMDR), and system monitoring and diagnostics (System Status Application). AT&T Inc. As a consequence, interpretation of System Monitor traces requires a high-level of data and telephony protocol knowledge. | IR simplifies the complexity of managing modern communications, payments and infrastructure environments. There aren't any current plugins associated with Avaya VoIP phones, although there are a few for Avaya L2 and L3 devices. IR | 21,630 followers on LinkedIn. Here you can find a list of all available sensors, including their category, the version they were introduced in, their performance impact, IP version, meta-scan capability, device template capability, notification triggers, and what they monitor. Connect customer service across every touchpoint. Avaya VoIP Monitoring Manager Reference 14-300614 Issue 2 February 2006 Table Of Contents About VoIP Monitoring Manager. Using IP Office System Monitor Page 3 IP Office™ Platform 9. configuire port for switch access vlan and voice vlan and have the Avaya phones learn the voice vlan number from option 242 (for 96xx and 16xx phones) or option 176 (for 46xx series phones)16. Latency: Delay for packet delivery. With this tool, you can search for calls and phones in a variety of ways. Learn more. When it comes to Voice-over-IP communication, an astonishing sound quality can be archieved by using the latest high density (HD) audio codecs. from avaya inc. Avaya provides a limited warranty on Avaya hardware and software. 1(11) The following lines begin with a time stamp showing the number of milliseconds since the monitor connection was started. Converged Communication Systems can provide best-in-class telephony solutions and Avaya support for your company. 1, asplace additional monitoring equipment in the network Intuitive and simple graphical user interface (GUI) EOM is a passive service assurance suite that enables proactive monitoring, rapid troubleshooting, and an array of reporting options. Our solutions help you find and resolve performance issues in real-time to ensure your business critical systems are. 0. 168. 2 255. The Device, Media, and Call Control (DMCC) interface is used to capture media associated with the monitored agents for call recording with the Multiple Registration methods. 1. 1) Setup window, select the desired system to highlight it; then select Phone Alarms. Prognosis VoIP Monitor is designed to provide a comprehensive monitoring platform for Avaya IP telephony networks. 10. Administering Avaya IP Office Platform with Manager. We're also using PRI to interconnect our Avaya G3R with our Cisco Call Manager. 323 and SIP firmware) and the SIP-based Avaya Communicator softphone. 1, and wait for the results. Only selected/desired extensions connected until recorder are recorded;. Cloud Evolution. Refer to your sales agreement to establish the terms of the limited warranty. Scanning VoIP phones is not overkill. Type the below, press F3, and then define the following settings: change system-parameters ip-options. System Monitor (also known as Monitor) is a tool that can show all activity on the IP Office system in great detail. The IP Office Monitor plays good when tracing Embedded Voicemail, for Voicemail Pro you will need the Avaya Voicemail Debug tool to get more effective and detailed events. 0 integrates Avaya B5800 Branch Gateway (B5800) functionality enabling the deployment of the IP Office as anEnterprise Branch. All paths to easy and seamless experiences. They can be selected as the destination in the Coverage Destination selection of trunks and in DID Mapping/SIP Call-by-Call tables. HOW TO REDUCE VOIP. The Service Monitoring Web Services introduced in IP Office Release 10. See how. Research PROGNOSIS VoIP Monitor with Avaya Aura™ Communication Manager. This article outlines a number of frequently asked questions regarding VoIP systems and technologies on Cisco Meraki networks, as well as some general troubleshooting tips. Dennoch müssen alle Mitarbeiter, die mit der IP Office-Installation und -Wartung betraut sind, Monitor - falls erforderlich - anwenden können, denn Avaya wird zur Unterstützung bei Problemen eventuell Kopien der Monitor. 168. Avaya IP Office H323 Remote Extension Problem. State and operation of quality of service (QoS) mechanisms on core and distribution network devices. 73. 5. Analog telephone (8 pages) Telephone Avaya Avaya 1600 Series Installation And Maintenance Manual. Avaya IP Office 500v2 8. It is able to simulate and passively monitor thousands of simultaneous incoming and outgoing SIP calls with RTP media, analyze call quality and build real time reports. Phone Alarms. Avaya Integrated Management suite's VoIP Monitoring Manager, an IP traffic monitoring tool. mforrence (Vendor) 9 Jul 08 07:42. User Space – Computer Operating System. PRTG Network Monitor Pricing: Price ranging from USD 1,750 to USD 15,500. With this tool, you can search for calls and phones in a variety of ways. Empower remote agents with the right knowledge and insights to drive better customer experiences. Automatic L1/L2 network mapping to visualize and pinpoint network outages and performance degradation. We have 24 Avaya one-X 9608G manuals available for free PDF download: Administration, Administrator's Manual, User Manual, Administering, Manual, Instruction Manual, Installing And Maintaining, Using Manual, Mini-Manual, Quick. From the “Select IP Office” window click on the check box next to your IP Office control unit then click OK. 0. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. End User may install and use each copy or an Instance of the Software only: 1) on a number of Designated Processors up to the number indicated in the order; or 2) up to the number. The Avaya Social Media Hub, which users must configure, is a single interface that connects Avaya with key social media platforms like Facebook, Instagram, LinkedIn, Twitter, WhatsApp, and more. Concord Communications Inc. However, all IP Office installers and maintainers must know how to run Monitor to capture a trace as Avaya may request those traces to investigate. Simply add an voip-avaya-session-manager-call-statistics package to your monitoring environment and ServicePilot automatically collect CDRs from the Avaya Session Manager using SFTP. Enable mass notifications, response tracking. With its Aura solution, Avaya is at the cutting edge of technology in the UC and Call Center domain. Under certain circumstances this setting may need to be increase to level 9. The API provides read/write access to privileged service users only. Powerful VoIP monitoring tools for Cisco devices can help you see the big picture of how a call transits your network. Chat easily across touchpoints, devices, and modalities. Concord Communications Inc. Hello, Yes, you probably may test the site-to-site VPN by configuring the PAN to use dynamic peer IP, but I'm not sure it will work since I haven't tested this. 0 Refresh Users and Groups 6. The VoIP Monitor product includes a Web Interface component which is used to serve data to operators through a Web Browser connection. And Hybrid Cloud Services let you integrate new technologies by simply subscribing to the solution you need. Administering Avaya IP Office Platform. IP Office: Avaya IP Office Platform Security Guidelines: 7: 2023/06/22: IP Office: Avaya IP Office Platform Capacity Guidelines: 15: 2023/11/15: IP Office: Upgrading Pre-R11. PRODUCTS. 1 SysMonitor screen isOverview. For organizations with 100. The System Password or, if set, the. 323 IP protocols help reduce infrastructure upgrade costs, and Avaya’s new Device Enrollment Services can. You must have a minimum of 100MB of disk space, and 4GB of RAM available. 100) is calling another user on the remote site (10. It does this by collecting data, filtering it as required and then presenting it in a user-friendly format, all in real-time. ; Page 2 Product provided by Avaya including the selection, arrangement and statement or content provided on these sites. Prognosis VoIP Monitor is designed to provide a comprehensive monitoring platform for Avaya IP telephony networks. 526 urmăritori pe LinkedIn. D100 SIP Wireless Terminal User Guide. 0. 7 to interoperate with Avaya Aura® Communication Manager R8. Our solutions help you find and resolve performance issues in real-time to ensure your. Options. Deploying an IP500 V2 IP Office Essential Edition System. The installer will check your PC for previous versions of the software. 0 reviews. ip address 73. Benefits from leveraging the Avaya Notification Solution can include:. 1. This can be done for SIP or any other message. ServicePilot's Avaya call quality monitoring enables the IT team to monitor call volumes and quality in real-time, allowing them to manage resources effectively and maintain high. The values depend on the protocol selected. You can visually display the performance metrics of your operations for rapid insight into WAN performance. o Processor – This is an 8500/8700 Linux processor or 8300/8400. With SNMP and ICMP monitoring capabilities, VNQM allows you to track network operations and VoIP call performance using auto-discovery of. For businesses with multiple locations, IP Office provides a powerful set of tools to help streamline operations, centralize management, and reduce total cost of ownership for converged. End User may install and use each copy or an Instance of the Software on one Server or on multiple Servers providedA lot of factors can affect VoIP quality, so testing and monitoring performance metrics like Mean Opinion Score (MOS), network jitter, packet loss, and network latency is crucial to maximizing VoIP call quality. Configure devices to run customized diagnostic tests for a 360-degree picture of your network’s overall performance. Automated data logging and reporting to simplify tracking and locating archived files allows organizations to monitor call activity for compliance. How to monitor Avaya SBC for Enterprise? ServicePilot makes it very easy to monitor Avaya Session Border Controller for Enterprise or SIPERA SBC. The Debug setting is set to level 5 by default when Voicemail is installed. 借助于 SolarWinds ® VoIP & Network Quality Manager (VNQM)，您可以通过分析由 Cisco CallManager 和 Avaya Communication Manager 生成的呼叫详情记录来监控 VoiP 性能，从而帮助您主动识别和消除失真、延迟和干扰现象。. There aren't any current plugins associated with Avaya VoIP phones, although there are a few for Avaya L2 and L3 devices. Users can track conversations across platforms, route messages to other agents, and create/monitor outbound social media campaigns. Definity LAN Gateway service. SolarWinds VoIP & Network Quality Manager is a mature network jitter monitoring tool designed to monitor, manage, and mitigate the effects of jitter. 34 RTCP MONITOR SERVER PARAMETERS Audio PHB Value: 46 Use Default Server Parameters? y Video PHB Value: 26 802. Use the same name and password as used for Administrator access for system configuration. annually): Adds on 200 GB of file backup, call monitoring, whisper, and barge. Type the below, press F3, and then define the following settings: change system-parameters ip-options. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. The VoIP calls list shows the following information per call: Start Time: Start time of the call. MENU MENU. Avaya IP Telephones use RTCP to provide real-time monitoring and historical data of the audio quality of VoIP calls. 186a Avaya 1408 Digital Telephone n/a Avaya 1140eSIP 04. VNQM, an Orion module, is built on the SolarWinds Platform. As a consequence, interpretation of System Monitor traces. 's eHealth Voice Quality Monitor assesses network readiness and monitors ongoing voice quality. Avaya IP Office Manager 9. Thus Memory Configuration =. 8 System Monitor – Verify MPP Operational State; 16. The System Password or, if set, the. Resolution Steps. The Call Monitoring Configuration link on the Avaya Configuration pane enables you to configure the termination cause codes that need to be monitored for a specific call in the Avaya IP Telephony network. 1. The role of PROGNOSIS Receive alerts PROGNOSIS monitors IP telephony voice quality, availability and PROGNOSIS ensures that you know when things change so that performance. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. Use CDR Analysis to quickly pinpoint VoIP performance problems. Along with 24/7 monitoring and encryption, the communications platform is SOC 2 compliant, PCI, GDPR, and HIPAA compliant. 99 per user per month (annual contract) for one to 99 users. Download Avaya Monitoring Tool for free. Avaya VoIP phones typically use H. 04. We are using an Avaya voip phone system. Rapidly detect, isolate, and resolve problems such as voice quality or call routing issues, service provider SLA performance and telephony fraud anywhere in multivendor VoIP and unified communications (UC) networks with end-to-end session and real-time analysis. All paths to easy and seamless experiences. Simply configure the SNMP interface of the Avaya Session Manager. Avaya telephone user manual (40 pages) Telephone Avaya Analog Telephone User Manual. The number of Web Browser connections Premium: Avaya’s most popular business phone plan costs $37. Whether you’re using Cisco or Avaya call manager servers, CDR analysis allows you to monitor VoIP call data for optimal call performance. Unite Pro Plan ($27. This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. This section provides the tests that can be performed to verify proper configuration of Avaya IP Office and SoundStation IP 7000. 00 Avaya 1230eSIP 04. Monitor preventative, chronic, home, and end-of-life care plans. Powerful VoIP monitoring tools for Cisco devices can help you see the big picture of how a call transits your network. 538005. Verint and Prognosis work together, with the common goal of empowering organizations with the tools, data and insights they need to anticipate problems, respond appropriately and take immediate action. Our solutions help you find and resolve performance issues in real-time to ensure your. PRTG Network Monitor Trial Period: 30 days. 42. With only minimal configuration required on target server, ServicePilot can monitor a simplex or duplex Main ACM as well as one ESS simplex or duplex if present and configured. SolarWinds ® VoIP & Network Quality Manager (VNQM) is an enterprise-grade tool designed to help network administrators monitor packet loss. If you open a case with the Support team, you can request plugins based on vulnerabilities. The IP SLA summary view will display the status and health of your IP SLA operations in customizable dashboards and maps for a quick view into the performance of your WAN connections. Products & Solutions Those that offer additional VoIP monitoring and analysis abilities are better-suited to the task. Easy to use, plug and play USB video conferencing device for customers looking to use with their laptops. Now you can search for endpoints and then view the QoS data in a report format. interface vlan 2 Creates the interface Vlan2 b. 1. Launch the IP Office Manager application. All shouts are recorded including external also internal calling (extension to extension). 7. ServicePilot brings you an integrated approach to monitor the availability and performance of every aspect of your Genesys on-premise Configuration Server. Updated on 05/31/2019. Select the “System” tab and then select “Security”. Through configuration of its trace options, it displays information on specific areas of a system's operation. Enter your login credentials and click OK. Within Monitor you can select a phrase like v=213 ( = extension 213 ) and then press F4, a new window opens with all activity of extension 213. I am not sure I understand the flow of UDP. It is more common in see original Avaya VoIP gadgets usage H. Call Listen. IR | 21,246 من المتابعين على LinkedIn. It uses a service-oriented architecture (SOA). 6. 1 15-601019 Issue 06g (08 February 2016) Comments on this document? [email protected] Avaya IP Office Calls with Recite. I'm very excited to announce we have Release Candidate 1 of VNQM 4. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through Comprehensive network monitoring. OutPut: Set to “SMDR ONLY”. We focus on resource status, including Host, Application Servers, and Solutions, as well as application statistics, such as MCP, CCP, and. System Status only shows active calls, but we need to look back to see who called what and from what extension. With its Aura solution, Avaya is at the cutting edge of technology in the UC and Call Center domain. Select File and then Select Unit. Our Workflow Migration service gives you an easy, seamless path to the cloud. If the IP Office is configured correctly, it will see the app is added, and populate the app with the correct JSON arguments. For organizations with 100. Page 1 IP Office™ Platform 9. The Avaya IP Office (IPO) VKM can run co-resident on the Windows VM Pro Server or standalone on a separate RIG. 0 I noticed the monitor simply refuses to connect it just stays there trying. Powered by Zoomin Software. Provides a graphical view of IP connections. It covers servers, containers, network hardware, security devices, IoT and more to ensure. Ooma — Compare Quotes and Save. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. We're running an Avaya G3R with Avaya S8700 servers. 's eHealth Voice Quality Monitor assesses network readiness and monitors ongoing voice quality. This is important. The. To start I am really not worried about VoIP traffic monitoring. 2(11) Avaya 4625SW IP Telephone (H323) 2. Our solutions help you find and resolve performance issues in real-time to ensure your. 9. Products & SolutionsThe Avaya IP-PBX system used was the Avaya S8700/G650 running Avaya Communication Manager 2. - The. In the Avaya IP Office (prior to r10. SysMonitor is also known as System Monitor, Monitor or SysMon. In order to collect Avaya data in VNQM, the Avaya user must have sufficient permissions to execute the following commands:. Use the same name and password as used for Administrator access for system configuration. For a free telecom audit, telecom expense management assistance, or for one of our telecom consultants review your bills, contact our Converged Network Services team at 877-598-3999. For more details please contact. It provides secure and reliable connectivity, ensuring the integrity and quality of communications. SolarWinds VoIP and Network Quality Manager (VNQM) SolarWinds VNQM gives precise insightful information and alerts on network performance because of its comprehensive VoIP packet loss monitoring. In addition to basic telephony services and voicemail, IP Office offers both hard phone and soft phone options. | IR simplifies the complexity of managing modern communications, payments and infrastructure environments. 1 or earlier, but you do not have your Monitor password. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. 20000-2 Cisco 7975 Unified IP Phone (SIP) 75. It can also be used to ensure a seamless migration to cloud PBX platforms from onsite IP PBX systems. com Database License (DL). 1. pmi Sets the Primary. Avaya IP Office Native support on IP Office R6. stownsend (TechnicalUser) (OP) 5 Feb 13 14:10. For more information see [1]. Powerful VoIP monitoring tools for Cisco devices can help you see the big picture of how a call transits your network. Under Product Specific Settings, click VoIP & Network Quality (VNQM) Settings. SolarWinds. Such software uses the CTI link. We would like to show you a description here but the site won’t allow us. Download PDF. Save the configuration in Manager. Ooma — Compare Quotes and Save. End User may install and use each copy or an Instance of the Software on one Server or on multiple Servers providedmonitoring and management systems and business workflow. 9-2-1SIP Office Monitor can be used to display IP packet details including the source and destination Port numbers. If the settings are adjusted, save the. The DiffServ Code Point (DSCP) setting applied to VoIP calls. 1. IP address of the HTTP server. This feature allows a user to monitor another conversation without being heard. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for. The first of these lines gives the IP address of the PC running Monitor, the type of IP Office Control Unit and the software level (. Select the “Web Administration” tab. MIBs are installed in Network Node Manager by selecting Options and Load/Unload MIBs: SNMP from the menu and then using the Load… option and browsing for MIB files to load and compile. PRTG Network Monitor Pricing: Price ranging from USD 1,750 to USD 15,500. For more details please contact. I like to request a feature to pull trunk utilization data from our Avaya Call Managers. 1mS PRN: Monitor Started IP=192. 1. 2. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver. Gain critical overviews of your performance with SolarWinds VNQM’s summary view. Powerful features like one-touch dialing and directory integration make every call a snap. Proactively monitors VoIP call quality across WAN infrastructure and troubleshoot poor VoIP performance. Monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of audio and video call quality issues like connectivity, latency, jitter, packet loss throughout the entire Avaya and multi-vendor environment. Avaya desktop phones are designed to give your employees easy access to all that your Avaya UC platform or approved third-party UC platform can deliver. The statistics gathered in this way include: System information. VoIP Monitoring Manager VoIP Monitoring Manager rjdwhite (TechnicalUser) (OP) 11 Jan 10 16:14. 使用 CDR 数据掌握 VoIP 问题的. The statistics gathered in this way include:. The tools aren't cheap; a basic eHealth system starts at $6,000, and a. It provides features to support the manual handling and distribution of incoming calls. Avaya Failover Timers for IP Endpoints and H. For those of you who don’t have time to read the whole guide, my top pick is SolarWinds ® VoIP & Network Quality Manager (VNQM). If they are down, we need to be alerted. ServicePilot uses a combination of SNMP and the ServicePilot Agent to fully monitor Avaya Communication Manager. Our off campus PBX connectivity is PRI, but we use SIP to connect to our Avaya conference bridge. 01. These Application Notes describe the procedures for configuring Session Initiation Protocol (SIP) Trunking on an enterprise. ) About Avaya. Will be providing some plan B options. You have the option of purchasing the VoIP Monitoring Manager license key from Avaya to fully activate the VoIP Monitoring Manager beyond the 90-day trial period. Select Start | Programs | IP Office | System Monitor. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. RSS. Riverbed UCExpert is a unified communications monitoring platform designed to monitor Cisco, Microsoft and Avaya environments but offers a solid VoIP. Below you can see the “hostnamectl” command from SM running 8. Adding node names for CDR monitoring With this procedure, you can configure the AVAYA device to send data to the M&R instance. Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Reviews (2) Need. 11 Troubleshooting General, EPM and MPP Issues; 16. 3 to support Time Warner Cable Business Class SIP Trunking Service - Issue 0. The IP Office SNMP client allows the IP Office system to. Avaya IP Voice Quality Network Requirements . Avaya has been around for a while and has much to offer, but it falls short when compared to Nextiva. ServicePilot makes it very easy to monitor an Avaya Session Manager. 1. Search for all calls within the last 15 minutes with a critical MOS score then select the appropriate call to view call details and begin troubleshooting. It does this by collecting data, filtering it as required and then. Simply configure the SNMP interface of the Avaya Media Server. This Windows application is intended for receptionists and operators. Nicholas Mukhar. They both help to facilitate the management, and integration of systems from one console. Telecomm Staff’s Network Troubleshooting and Monitoring Geek Tool. System Monitor (also known as Monitor) is a tool that can show all activity on the IP Office system in great detail. Avaya Communicator version 2.